At Gard Pro, we apply a thirty-day return period from the date of receipt of your order. During this time, you can submit a return request yourself via our return portal. You do not need to contact customer service. If you still have a question or are looking for a solution before proceeding with the return, we are here to help! assistance@gardpro.fr
You can access the return portal via the following link:
https://gardpro.fr/pages/expedition-et-retours.
To log in, use your order number starting with a hashtag followed by a 7 and the email address you used when placing your order.
After verification and approval, we will refund the purchase amount and any shipping costs. Return costs are always at the customer's expense. In addition, an administrative fee of one euro will be charged for each return request. We cannot process return requests that are not submitted via the return portal. It is therefore important that the request is correctly processed and finalized via the return portal.
Important return conditions
The Gard Pro can be tested for 30 days. The product must be returned in its original condition, without traces of use, with all its accessories. In case of visible traces of use or missing parts, the right of return is canceled. If you return a product and inspection reveals that the item shows traces of use or damage, we reserve the right to refund only 70% of the original purchase amount.
We therefore ask our customers to handle the product with care during the maximum 30-day trial period, in order to benefit from a full refund in case of return.
Once your return request is approved, we ask you to return the product within 5 working days. Please note: if you have not posted the product within 30 days of receiving your order, the right of return will be canceled and your request can no longer be processed.
Damages and Issues
We ask you to check your order upon receipt. In case of damage or delivery error, please contact us within forty-eight hours. We will then assess the situation and offer an appropriate solution. We do not accept items that are defective or damaged by use.
We do not accept defective items.
Exchanges
Changed your mind? It can always happen! The fastest way to ensure you get what you want is to return the item you received. To do this, you must also make a return request to obtain the necessary documents. As soon as you receive confirmation that the return has been accepted, you can make a separate purchase for the desired item.
European Union: 14-day cooling-off period
You have the right to return your order within 30 days, without having to provide a reason. As stated above, your item must be in the same condition as when you received it, without traces of use, in its original packaging and with its accessories.
Update regarding your return?
To obtain information on the status of your return, you can leave a comment directly in the return portal. This will put you in direct contact with our returns department and you will receive a faster response.
Refunds
When we receive and inspect your return, we will send you a message to inform you if it is accepted. Unfortunately, we cannot accept returns without correct return notification. If the returnis accepted, the purchase amount will be refunded within ten working days via the same payment method used to place the order. If this payment method is no longer active or usable (for example, an expired bank account or a closed Klarna account), we will provide you with a voucher of equivalent value to the purchase amount. You can then use it to place a new order on our website. If you have not received a refund after fifteen working days, please contact us at support@gardpro.nl.
Return address: Chocoladeweg 6, 1381 DA Weesp, Netherlands